Legal

Privacy Policy

Last updated: August 9, 2026

1. Data We Collect

When you use Microbix products, we collect account details you provide (name, email), conversation content you send to Aether OS, the CLI, or the API, and basic usage metadata like request timestamps and mX credit consumption.

We may also collect technical data automatically when you interact with our services, such as your IP address, browser type, device identifiers, and operating system information.

2. How We Use Data

We use your information for the following purposes:

  • Routing your requests to the correct Fast, Pro, or Ultra-Reasoning cluster for processing.
  • Maintaining conversation memory within a workspace, where enabled by you.
  • Billing and usage reporting against your mX credit balance.
  • Detecting abuse, prompt injection attempts, and credential-harvesting activity to ensure platform safety.
  • Improving our AI models and services (only when you have explicitly opted in to data sharing).

3. Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our services, such as hosting providers, payment processors, and analytics platforms.

We require all third-party service providers to maintain strict confidentiality and security standards consistent with this policy.

4. Cookie Policy

We use cookies and similar tracking technologies to track activity on our services and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

5. Retention

Conversation data is retained for as long as your account is active, or until you delete a workspace. You can request full account and data deletion at any time from your account settings.

We may retain certain data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Security

All conversations, keys, and stored memory are encrypted with AES-256 at rest and TLS 1.2+ in transit. Access to production systems is limited to authorized personnel under least-privilege controls.

While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data. You can exercise these rights from your account settings or by contacting us directly.

European residents may also have the right to object to processing, request restriction of processing, and lodge a complaint with a supervisory authority.

8. International Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

By using our services, you consent to the transfer of your information to our facilities globally.

9. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we take steps to remove that information.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes.

11. Contact

Questions about this policy can be sent to support@microbix.in or contact@microbix.in.